Terms of Service

AurenWell (“AurenWell,” “we,” “us,” or “our”) is a software product operated by Wild West Labs LLC, a Texas limited liability company with its principal place of business at 2028 E Ben White Blvd #240-2206, Austin, TX 78741. You can reach us at support@aurenwell.com.

These Terms of Service (the “Terms”) form a binding agreement between you and Wild West Labs LLC. By purchasing, creating an account, or using AurenWell, you agree to these Terms. If you do not agree, do not use the Service.

AurenWell is a web-based application that helps independent contractors and small businesses manage invoicing, estimates, contracts, time tracking, expenses, and online payments (the “Service”). We provide the software. We do not provide legal, tax, accounting, or financial advice, and we are not a party to the agreements you form with your own clients.

You may use AurenWell only if all of the following are true:

• You are at least 18 years old.
• You can form a legally binding contract in your jurisdiction.
• You are not barred from using the Service under applicable law.
• You will use the Service for a legitimate business purpose — not to impersonate others, evade taxes, launder funds, or facilitate illegal activity.

You are responsible for anything that happens under your account, including any data you upload, invoices you send, contracts you generate, and payments you accept. Keep your credentials secure and notify us promptly at support@aurenwell.com if you suspect unauthorized access.

You must provide accurate information during signup and keep it current. We may suspend or terminate accounts that contain false, misleading, or incomplete information.

We offer a 30-day money-back guarantee on the one-time $97 license fee. Full details are in our Refund Policy. Platform fees collected on your clients’ payments are generally non-refundable except where required by law or Stripe’s rules.

AurenWell uses Stripe, Inc. (“Stripe”) to process online payments from your clients. To accept payments, you must connect a Stripe account and agree to Stripe’s Connected Account Agreement.

Stripe is the merchant of record for your clients’ card and bank transactions. Stripe is responsible for holding, settling, and disbursing those funds to you. We do not hold your money. We are not a bank, a money transmitter, or a payment processor.

Chargebacks, disputes, payout delays, reserves, account holds, and similar matters are governed by Stripe’s agreement with you, not ours. We may assist where we can, but we cannot guarantee outcomes with Stripe.

You retain all right, title, and interest in the data you upload or generate through the Service, including client records, invoices, estimates, contracts, time entries, expenses, and attachments (collectively, “Your Content”).

You grant us a limited, worldwide, royalty-free license to host, copy, transmit, display, and process Your Content solely to operate, maintain, and improve the Service and to provide it to you. We will not sell Your Content, and we will not use it to train third-party machine-learning models.

You are solely responsible for the accuracy, legality, and appropriateness of Your Content, including whether you have the right to upload any client information, signatures, or receipts.

You agree that you will not:

• Use the Service to send fraudulent, deceptive, or illegal invoices;
• Impersonate another person or business, or misrepresent your affiliation with any person or business;
• Upload viruses, malware, or content that infringes others’ intellectual-property or privacy rights;
• Attempt to access accounts, data, or systems that are not yours;
• Probe, scan, reverse-engineer, scrape, or disrupt the Service beyond what is permitted by law;
• Resell or white-label the Service to third parties without our written consent;
• Use the Service in connection with payment activity that Stripe prohibits, including the industries listed in Stripe’s Restricted Businesses policy.

We may suspend or terminate accounts that violate this section, without refund where permitted by law.

The Service, including all software, designs, logos, and text (excluding Your Content), is owned by Wild West Labs LLC and is protected by copyright, trademark, and other laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your own business purposes, subject to these Terms. All rights not expressly granted are reserved.

The Service integrates with third-party providers, including Stripe (payments), Supabase (database, auth, and file storage), Vercel (hosting), Resend (transactional email), and PostHog (product analytics). Your use of those services is governed by their own terms. We do not control, and are not responsible for, the acts or omissions of these providers.

We aim to keep the Service available and performing well, but we do not promise uninterrupted or error-free operation. We may perform maintenance, roll out updates, or change or remove features at any time. Where reasonable and relevant, we will provide advance notice of material changes.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, OR SECURE.

AurenWell is a tool. You are responsible for verifying that invoices, estimates, contracts, and tax records produced with the Service meet the legal and regulatory requirements that apply to your business. Nothing in the Service constitutes legal, tax, or accounting advice.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WILD WEST LABS LLC AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM RELATED TO THE SERVICE IS LIMITED TO THE GREATER OF (a) THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (b) ONE HUNDRED U.S. DOLLARS ($100). Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions our liability is limited to the minimum extent permitted by law.

You agree to defend, indemnify, and hold harmless Wild West Labs LLC and its officers, employees, and agents from any claim, loss, liability, damage, or expense (including reasonable attorneys’ fees) arising out of (a) your use of the Service, (b) Your Content, (c) your relationship with your own clients, or (d) your violation of these Terms or applicable law.

You may stop using the Service and delete your account at any time from your account settings. Deleting your account removes your data from our active systems subject to the retention periods described in our Privacy Policy.

We may suspend or terminate your account if (a) you breach these Terms, (b) your use exposes us, other users, or third parties to legal or security risk, or (c) we are required to do so by law. We will provide notice where reasonable. Sections that by their nature should survive termination (including payment, disclaimers, limits of liability, indemnification, and governing law) will survive.

We may update these Terms from time to time. The “Last updated” date at the top of this page reflects the most recent revision. If we make material changes, we will provide notice through the Service or by email before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Any dispute arising out of or related to these Terms or the Service will be brought exclusively in the state or federal courts located in Travis County, Texas, and you consent to the personal jurisdiction of those courts. Nothing in this section prevents either party from seeking injunctive relief in any court of competent jurisdiction to protect its intellectual-property rights.

These Terms, together with our Privacy Policy and Refund Policy, are the entire agreement between you and Wild West Labs LLC regarding the Service. If any provision is held unenforceable, the remaining provisions will remain in full effect. Our failure to enforce any right is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets.

Questions about these Terms? Email us at support@aurenwell.com, or write to: